F.A.Q

1.Q: Which payment method do you accept?

A: We accept the transfer by Paypal, Western Union, Money Gram or T/T (bank transfer).

2.Q:Are your products in good quality guarantee?

A:For the quality of our products,what you can do is never worrying about it. We will give you all the authentic products with a complete quality satisfaction.

3.Q:How can I have a purchase on your website?

A:First, browse our website and search for what you like on the category. Then, please put your products you chose into the shopping cart. Next, buy it immediately.

4.Q: How long will the products arrive to me?

A: It takes no more than 7 days. Sometimes it is fast, 5 days, but some times may it is 7 days.

5.Q: How do I track my package?

A:After you paid your order, you will receive the Tracking Number in 2 days. The tracking No. will be sent to the email that you wrote on our website when you ordered. Please check your email box, if you hadn't received the tracking Number from us, Please send an email to us to check your order.

6.Q:What if I have worn my shoes? Can I still return them?

A:No. We cannot take back worn shoes, as we will not be able to resell them. If worn shoes are sent back to us they will be shipped back to you at your expense. All shoes asking for return should be in new condition, including package.

7.Q:Why do you ask for my email address/telephone number etc.?

A:We ask for details so that we can contact you in case there is a problem with your order. We do not make your details available to any other companies. Need to know more? Click here for privacy policy.

8.Q: What if I get the shoes and they don't fit?

A: We use standard US sizes, so please check your size correctly before ordering, we will not be held responsible for customer errors.

9.Q:Where do I return my shoes?

A:Please ask an request feedback now on our website, we will reply soonest into your email including return information.

10.Q:How long will it take to process my return?

A:We process all returns in the order they are received, and we do process them as quickly as possible. On all returns and exchanges, processing may take up to 15days.

11.Q:My order still says processing after a few days?

A:This is normal, once we receive a delivery date your account will be updated with this information so you know when your order will be delivered.

12.Q:Can you give me any discounts?

A:It depends how many do you want! The more you buy ,the more favor price you get.

13.Q:Can you reserve a boot for me until I can pay for it?

A:Yes of course, the only thing you have to do is to confirm it by e-mail and we will keep them for you for one week. However, after one week, if we haven't received your payment, we will sell it further to someone else.